Enterprise Security
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Managed Services
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Managed Services Program Technical Details
Performance Monitoring
24x7 Availability Monitoring & Alerting
Monitoring of critical network components such as workstations, servers, applications, Web sites, network services, network devices, and printers via industry-based standards and protocols (WMI, SNMP, Syslog, NetBIOS, ICMP, XML, generic log, etc). Reporting based on more than 149 standard templates (custom templates available).
Error & Event Log Monitoring
Monitoring of application, security, and system logs across all windows servers and network devices. Central monitoring, analysis, and management of events from WMI and SNMP enabled devices.
Drive Space Monitoring
Monitoring of disk space usage on fixed drives. Disk space monitored for logical free space percentage and logical disk space free megabytes.
Application & Database Monitoring
Monitoring of critical applications and databases (e.g., Microsoft Exchange, SQL Server, and Citrix) on numerous parameters such as windows service availability, application and database events, and performance counters.
Web Site Monitoring
Monitoring of internal/external Web sites and any hosted/non-hosted Web sites. Monitoring of HTTP, HTTPS, and password protected Web sites. Measurement of host response times and searches for error messages.
Backup Monitoring
Monitoring of backup services, job status, media status, and backup events.
Security Monitoring
24x7 Server Monitoring & Alerting
Servers monitored for security events such as scheduled virus scans, threat detection, and definition file download. Security events are logged to the windows event log and alerts are triggered with notification and escalation trees initiated.
Weekly MBSA Scans
Weekly Microsoft Baseline Security Assessment (MBSA) scans and reports are provided.
Network Firewall Monitoring
Proactive monitoring of market leading firewall technologies to eliminate the need to manually analyze multiple security alerts. Extensive 24x7 monitoring of logs, security related events (e.g., port scan, ICMP flood, and failed login), hardware status, and license status. Custom firewall monitoring services using generic services engines such as SNMP, Syslog, and generic log.
Automatic Backup Verification
Verification of data backup completion and identification of failed backups.
Auto Discover Current & Changing Assets
Asset inventory is collected at regular user-defined intervals. User defined data is supported so that data such as warranty expiration, location, inventory tags, and notes can be entered.
Full Hardware & Software Discovery
An initial full discovery of all hardware/software is performed on managed assets.
Discovery
Leveraging the power of Microsoft Windows Update Services (WSUS), baseline scans are conducted to identify servers and workstations and their current patch levels.
Deployment
Needed patches are discussed with you, approved, and scheduled for deployment via the patch management console.
Scheduled Security Updates
Our MSP technical staff will notify you when Microsoft updates are released, discuss and approve them with you, then deploy them as required.
Managed Antivirus & Antispyware
Desktops and servers are reviewed daily to ensure that antivirus and antispyware updates are current.
Strategic Reports
Standard Reports
Generated from predefined best-practice reports in our library.
Custom reports
Can be created from the easy-to-use content selector.
Multiple Formats
Export reports to multiple formats including pdf, XML, HTML, text, and Excel. Easily download or e-mail reports directly from the central console.
Analysis – Generate reports for historical tracking and trend analysis.
Proactive Notifications
Critical Event Notification
Accudata Systems MSP technical staff will notify your technicians via e-mail, pager, phone, or SMS when critical events occur.
Help Desk Options
Operating System Support
Help Desk support is available for any computer based upon an Intel or AMD processor that is running a current or recent version of Microsoft 9x/Me/NT/2000/XP/Vista and their back-office applications.
Application Software Support
Support is provided for the current software versions listed on the Accudata Systems supported products list and the two most recent prior versions.
On-Site Support Options
Regular Business Hours Support
Network Device In-Scope support and maintenance services Monday-Friday 9 a.m. - 5 p.m.
24x7 Support
Network Device In-Scope support and maintenance services 24x7.
Pre-authorized Hours – Blocks of support time may be purchased in advance.
Contact Accudata Systems
To find out more about our Managed Services Program, please contact Accudata Systems at 800-246-4908.
